TERMS OF USE

Last Updated: November 20, 2025

1. Acceptance of Terms
Welcome to LYVV! LYVV is a lifestyle discovery and review platform designed to help users decide where to dine, stay, and what to do. By accessing or using LYVV (the “Service”), you agree to be bound by these Terms of Use (“Terms”). These Terms constitute a legally binding agreement between you and LYVV Technologies SAL, a company incorporated in Lebanon (“LYVV”, “we”, “us”, or “our”). If you do not agree with these Terms, you must not use the Service. Your use of LYVV is also subject to our Privacy Policy, which explains how we handle your personal data. We may update these Terms from time to time; we will notify you of material changes (e.g. via in-app notice or email) and update the “Last Updated” date. Continued use of the Service after changes means you accept the revised Terms.

2. Eligibility and Account Registration

2.1 Minimum Age: You must be at least 16 years old (or the minimum age in your jurisdiction for online services, if higher) to use LYVV. If you are under 18 (or under the age of majority where you live), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly allow children under 16 to register accounts, and any account found to be used by someone under 16 may be suspended or removed (see Privacy Policy for more on children's data).

2.2 Account Creation: To access certain features, you will need to create an account with a valid mobile number (or other allowed sign-up method), your email, and your name. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. LYVV is not liable for any loss or damage arising from unauthorized use of your account. Please notify us immediately at connect@lyvv.com if you suspect any unauthorized use or security breach. We may verify your mobile number via one-time passcode (OTP) and may require additional verification if suspicious activity is detected.

2.3 Account Use and Security: You may not impersonate anyone or use another person's account. You agree not to sell, transfer, or share your account credentials with any other person. We reserve the right to refuse registration, or cancel any user account that violates these Terms or is suspected of unauthorized use. You are responsible for all content submitted and actions taken through your account, so please exercise caution when accessing your account on shared devices.

3. Service Description and License Grant

3.1 Description of LYVV: LYVV combines discovery, social recommendations, and gamified reviews to create an engaging experience. Users can explore curated listings of restaurants, hotels, guesthouses, activities, and experiences, follow friends or influencers for recommendations, and contribute reviews, ratings, photos, and answers to quick questions about their experiences (outing type, vibe, etc.). The platform aggregates these inputs into structured insights for easy comparison. A points system rewards participation, and a leaderboard adds a friendly competitive element.

3.2 License to Use: Subject to your compliance with these Terms, LYVV grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable license to download, install, and use the LYVV mobile application and services for your own non-commercial use. This license is provided solely for accessing the Service as intended by LYVV and in accordance with these Terms. You agree not to use the Service for any resale, commercial use (except as expressly permitted for business account features), or to otherwise exploit the Service or its content without our prior written permission.

3.3 LYVV Content: Except for User-Generated Content (defined below), all materials on LYVV, including the curated listings, designs, text, graphics, logos, images, software, and other content (“LYVV Content”) are owned by LYVV or its licensors and are protected by copyright, trademark, and other intellectual property laws. LYVV reserves all rights not expressly granted in these Terms. You may not copy, modify, distribute, perform, display, create derivative works from, or otherwise use any LYVV Content without our prior written consent, except as allowed under these Terms. You also agree not to remove or obscure any copyright, trademark, or other proprietary rights notices displayed in the Service.

3.4 App Stores: If you download the LYVV app from a third-party app store (such as Apple App Store or Google Play), you acknowledge that these Terms are between you and LYVV, not with the app store provider. The app store provider may have its own terms that apply to your use of their platform (for example, Apple Media Services Terms or Google Play Terms). You will comply with such terms and acknowledge that the app store provider is a third-party beneficiary of these Terms with the right to enforce them against you (as it pertains to your use of the app downloaded from their store). In case of any conflict between those terms and these Terms of Use, these Terms will govern the relationship between you and LYVV.

3.5 Device Permissions. Certain features require device permissions (e.g., Location for nearby suggestions, Notifications for alerts). You can disable permissions at any time in your device settings; some features may not function without them.

4. User Conduct and Acceptable Use
We are committed to maintaining a respectful, safe, and trustworthy community on LYVV. By using the Service, you agree to the following rules of conduct:

4.1 Lawful and Respectful Use: You will use LYVV for lawful purposes only and in compliance with all applicable laws and regulations. You must not post or transmit any content or engage in any behavior that is illegal, harmful, or violates the rights of others. Specifically, you agree not to post or share any content that is defamatory, harassing, threatening, hateful, bigoted, racist, obscene, vulgar, or otherwise offensive or inappropriate. Content that promotes discrimination, violence, or illegal activities is strictly prohibited. We reserve the right to remove any content that we determine (in our sole discretion) violates these standards or is otherwise objectionable.

4.2 Prohibited Activities: In addition to the above, you agree that you will not:

• Misuse the Platform: No spamming, phishing, or fraudulent activities. You will not use the Service to advertise or promote products or services (other than legitimate reviews of venues in accordance with the Service's intent) without our written approval. You will not send unsolicited or bulk communications, requests, or promotions to other users.

• Incentivized Reviews Without Disclosure: You must not post or solicit reviews in exchange for compensation, discounts, or gifts unless LYVV provides a disclosure mechanism and you use it; undisclosed incentivized reviews are prohibited.

• Interfere with Others' Experience: You will not stalk, bully, harass, or intimidate any person. Do not misuse the follow feature or any communication channels in the app to send unwanted messages or content to others. Impersonation of any person or entity, or misrepresenting your affiliation, is not allowed.

• Security Violations: You will not attempt to probe, scan, or test the vulnerability of any system or network of LYVV, or breach any security or authentication measures. Do not attempt to gain unauthorized access to the Service or accounts of other users, and do not collect or harvest personal data of other users without consent.

• Tampering and Reverse Engineering: You must not modify, adapt, translate, or reverse engineer any portion of the Service. Also, do not use any robot, spider, crawler, scraper, or other automated means to access or extract data from the Service.

• Disruption: You will not introduce any malware, virus, Trojan horse, worm, logic bomb, or harmful code to the Service, and you will not undertake any activity that imposes an unreasonable or disproportionately large load on our infrastructure or that disrupts or interferes with the proper working of the Service (including manipulating the normal operation of reviews, rankings, or points).

• Circumvention: You will not circumvent any content-filtering techniques or security features that LYVV may employ (for example, attempting to use the Service if you have been suspended or using multiple accounts to evade bans).

Violation of the above rules may result in removal of content, suspension or termination of your account (see Section 9), and potentially legal action if warranted.

4.3 Community and Review Guidelines: LYVV is a platform for honest, personal opinions and constructive community contributions. You agree that any review or content you post will be based on your genuine experience or opinions. You must not knowingly post false or misleading information (for instance, writing a fake review for a business you have not visited, or falsely claiming someone else's experience as your own). We also discourage and may prohibit content that includes others' personal information (doxing) or that infringes any third-party intellectual property rights (e.g., plagiarized text or unlicensed photos).

4.4 Conflicts and Disclosures. You must not post reviews for venues you own, manage, or are employed by, or for direct competitors, unless LYVV provides a specific disclosure flow and you use it. You must not accept compensation for reviews unless LYVV expressly allows and labels such content as sponsored.

5. User-Generated Content and License Grant
5.1 User-Generated Content Definition: “User-Generated Content” or “UGC” refers to any content that users submit, post, upload, or otherwise contribute to LYVV, including but not limited to reviews, ratings, photos, images, comments, profile information (like your display name or avatar), and responses to in-app questions. By creating or submitting any UGC on LYVV, you retain any ownership rights you have in that content, but you also grant us certain rights to use that content as described below.

5.2 Your Responsibility for Content: You are solely responsible for all content you post. This means any consequences of sharing the content (legal, reputational, etc.) are yours. You represent and warrant that you own or have all necessary rights and permissions to post the content and to grant the license below. You further represent that your content does not violate any laws or rights of any person (including intellectual property, privacy, or publicity rights), and that it complies with the Acceptable Use rules in Section 4. Do not upload content (such as photos) that you do not have the right to share, and do not include personal data of others without their consent.

5.3 License Grant to LYVV: By submitting or posting UGC, you grant LYVV and our affiliates a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, modify (for formatting or technical purposes, for example), adapt, publish, translate, create derivative works from, distribute, perform, and display your content in connection with operating, marketing, and providing the Service (including across different media, such as displaying your review on our website, social media channels, or in promotional materials advertising LYVV). This license survives even if you remove your content or delete your account, for the limited purpose of operating and improving the Service (for example, backup copies or if your content was shared or re-posted by others within LYVV's community features). We will, however, remove your reviews from public view if you delete them or delete your account, except where retention is required for legal reasons or to protect our rights.

5.4 Visibility of Content: Content you post on LYVV (such as reviews and photos) will typically be visible to other users of the platform. In fact, one of the core features of LYVV is that your contributions help others in the community make decisions. By posting content, you understand and agree that it may be seen by others (including people you do not know), and potentially indexed by search engines if LYVV allows public web access to certain content. Social Features: If you use social features of the Service (like following or being followed by others, or linking your LYVV account with friends), other users may see certain information about your interactions – for example, if someone follows you, they might see the reviews you post or your profile details. Conversely, if you follow an influencer or friend, you may see their contributions and they may know you are following them. Please choose what you share in your profile or content accordingly. If any privacy settings are available (for example, to make your profile private), we will honor them as described in the Privacy Policy.

5.5 Monitoring and Moderation: LYVV is dedicated to maintaining a respectful community. While we do not pre-screen all user content, we reserve the right (but have no obligation) to monitor, screen, or moderate user submissions. We may remove, edit, or disable access to any UGC that violates these Terms, any amendments thereof or any applicable law, or for any other legitimate reason in our discretion. This can occur with or without notice to you. We may also terminate or suspend accounts for serious or repeated violations. That said, LYVV does not endorse or guarantee the accuracy or reliability of user content. The opinions expressed in reviews are those of the users who post them, not of LYVV. You should be aware that we simply provide a platform for that content; therefore, you understand that by using the Service, you may be exposed to content that you find offensive or disagree with. If you come across content that you believe violates our policies or your rights, you can report it through the in-app reporting mechanism or by contacting us at connect@lyvv.com. We will review reports promptly and take appropriate action as necessary in our judgment.

5.6 Feedback: If you submit suggestions, ideas, or feedback to us about how to improve LYVV or our services (“Feedback”), you agree that such Feedback is provided voluntarily and we may use it freely without any obligation to you. Any improvements or innovations based on Feedback will be our property.

5.7 Photos, Video, and IP. If your UGC includes images or videos of identifiable people, you represent that you have obtained any required permissions to share that content. You must not upload content that infringes third-party rights (including logos, menus, or images you don't own). LYVV may remove content upon receiving a rights complaint.

5.8 Rights Complaints. To report alleged infringement, contact connect@lyvv.com with: (a) your contact details; (b) a description/URL of the content; (c) proof of rights/authorization; and (d) a good-faith statement that the use is not authorized. LYVV may remove or disable access while we review.

6. Points, Rewards, and Gamification
LYVV includes a points system and other gamified elements to encourage participation and make the experience fun. Here's what you need to know about points and related features:

6.1 Earning Points: You can earn points by contributing to LYVV in various ways – for example, writing a review, rating a venue, answering the structured multiple-choice questions about your experience, adding photos, or other activities we may announce. The points you earn may depend on the number of questions answered within each review. We may also run limited-time challenges or bonuses for certain actions (like reviewing a new category of venue) to earn extra points. The rules for earning points will be described in the app and may change from time to time as we refine the program.

6.2 Points Have No Cash Value: Points are not money, and they are not refundable or redeemable for cash. Points are purely promotional and for fun, recognition, or potential rewards within LYVV. They do not constitute personal property and carry no monetary value. This means you cannot sell, transfer, or exchange your points outside of LYVV (any such attempt is a violation of these Terms). Points are tied to your user account and are non-transferable (except that LYVV may permit transfers in special cases at its sole discretion, or as required by law).

6.3 Leaderboards and Badges: LYVV may display leaderboards, user rankings, levels, or badges to showcase top contributors and engagement. By earning points, you consent to us displaying your username, profile photo, and points or level on leaderboards or in community announcements. (For example, we might show “User123 – 5000 points – #1 in Beirut this week”). If you prefer not to participate in leaderboards, please contact us; however, note that the premise of LYVV is community engagement, and leaderboards are an integral feature.

6.4 Rewards and Redemption: Currently, points serve to track your contributions and to grant you recognition and status in the LYVV community. In the future, LYVV may introduce a program where points can be redeemed for rewards, discounts, merchandise, or special offers. Important: Until such a program is officially launched (with separate terms and conditions), points remain non-redeemable. We will clearly communicate if and when points become redeemable and any conditions associated with that (such as what can be redeemed, how redemption works, and any limitations). Even if in the future rewards are offered, points will still not be equivalent to cash (e.g., a certain number of points might be exchanged for a reward, but you will not have a right to any fixed monetary value). Any future rewards program will likely have its own terms that you must accept at that time.

6.5 Points Adjustments and Abuse: We reserve the right to adjust your points balance (up or down) in cases of error, or if points were earned fraudulently or in violation of the Terms. For example, if a technical issue incorrectly gives you points or if you obtained points by posting spam or inappropriate content (which is then removed), we may subtract those points. Cheating the system, such as creating multiple accounts, posting fake reviews, or otherwise abusing the points system, is strictly prohibited. In addition to any other remedies (like account suspension), we may deduct points or disqualify you from the leaderboard for such behavior.

6.6 No Rights in Points or Program: Participation in the points and gamification program is a privilege, not a right. LYVV may change or terminate the points system or any user's ability to earn or redeem points at any time, for any reason. We provide the points system “as is” with no warranties (similar to Section 10 below), and we are not liable for any perceived loss of value or opportunities if we modify or cancel the program. For example, if we discontinue the program or change how points are earned, you will not be entitled to compensation for any unused points. However, if we plan to discontinue the program, we will endeavor to give notice (e.g., an in-app announcement) and, if applicable, allow a reasonable period for redemption of any available rewards.

7. Paid Services, In-App Purchases, and Promotional Features
While LYVV is free to download and use, we may offer optional paid features or services to enhance your experience or to enable business-related tools. By making any purchase or using any paid feature in LYVV, you also agree to the following terms:

7.1 In-App Purchases (for Users): LYVV may provide in-app purchases for users, such as subscribing to a premium tier (e.g., to unlock exclusive content or an ad-free experience), buying merchandise, or other digital goods. If you choose to make an in-app purchase, note that all payments are processed by the platform provider (e.g., Apple App Store or Google Play) from which you downloaded our app, not by LYVV directly. This means:

• Billing: The app store will charge your payment method (credit card, etc.) and you are subject to that store's payment terms and conditions. For instance, Apple and Google may impose certain rules (like family sharing limitations on in-app purchases, or tax handling) that are beyond our control.

• Refunds: In-app purchases are typically non-refundable. Because transactions are handled by the app store, LYVV does not directly provide refunds. Any billing disputes or refund requests should be directed to the app store's support. However, if you experience a serious issue with a purchase, you can contact us and we will attempt to assist or advise on the process. In some cases (especially within the EU or other jurisdictions with consumer protection laws), you may have a short period to request a refund via the app store (for example, Google Play's refund window, or rights under EU law for digital content), but this is governed by the store's policies or applicable law, not by LYVV. We will abide by the app store's decisions regarding refunds.

• Subscriptions: If we offer subscription-based services, those may automatically renew at the interval disclosed (e.g., monthly or annually) and you will be charged unless you cancel the subscription before the renewal date. We will inform you of auto-renewal terms at the time of purchase. You can cancel subscriptions via your app store account settings. If you cancel, you will typically retain access to the premium features until the end of the paid period, and then your subscription will not renew. No pro-rated refunds are given for mid-period cancellation except where required by law or explicitly stated.

• Additional Terms for Paid Services and Subscriptions: Depending on the type of subscription plan or paid service selected by you, additional or specific terms and conditions may apply. Such terms and conditions will be communicated to you upon the launch of the relevant service or at the time of purchase, and shall form an integral part of these Terms of Use.

7.2 User Awareness of Sponsored Content: Regular users (non-business users) understand that LYVV may include sponsored content or advertisements. While we aim for most recommendations to be organic from people you follow or the community, businesses may pay for certain placements or promotions. We will mark these clearly to distinguish them from ordinary user recommendations. By using the Service, you agree to allow LYVV to present you with advertisements or sponsored listings. We do not endorse any products or services that are advertised, and the responsibility for any claims made in advertisements lies with the advertiser (the business). If you decide to interact with a sponsored post or offer (for example, use a coupon or click a link), any transaction you engage in with that business is solely between you and the business. LYVV is not liable for any loss or damage of any sort incurred as a result of such dealings or as a result of the presence of third-party advertisements on the platform. (However, we certainly welcome feedback on your experiences to ensure we partner with reputable businesses.)

7.3 App Store and Third-Party Fees: Note that downloading or using LYVV might involve data charges or fees from your mobile carrier (for data usage) or others (if you use a payment card, your bank might charge a foreign transaction fee, etc.). You are responsible for any such charges. Also, any in-app purchase through the Apple App Store or Google Play is additionally subject to Apple's or Google's own terms and conditions and policies (which may include, for example, their right to refund under certain circumstances, or their subscription management terms). We encourage you to review those if you plan to make purchases.

8. Privacy and Data
Your privacy is very important to us. Our Privacy Policy explains what data we collect and how we use and protect it. By using LYVV, you also agree to the terms of the Privacy Policy. In summary, we collect certain personal information such as your name, email, date of birth (for age verification and perhaps birthday rewards), and any optional profile info you provide. We also collect information you post (like reviews and photos) and usage data (such as which listings you view, who you follow, etc.), as well as location data if you grant permission (to provide GPS-based recommendations and location-specific content). We use this data to operate and personalize the Service, e.g. to show you relevant suggestions based on where you are or what your friends recommend, and to improve the platform. We implement measures to safeguard your data and do not sell your personal data to third parties. We may share aggregated and anonymized data or insights derived from user activity with our partner listings or business partners. Such information does not identify any individual user and is shared solely for analytical, statistical, or business development purposes. For details, please refer to the Privacy Policy. If you have questions about privacy, you can contact us at connect@lyvv.com.

9. Termination and Suspension
9.1 By You: You may stop using LYVV at any time. You can also delete your account by following the instructions in the app settings or contacting us at connect@lyvv.com. Account deletion will result in loss of access to any content or points associated with the account (see Section 6 regarding points forfeiture on account deletion). Our Privacy Policy outlines what happens to your data upon account deletion (we delete or anonymize personal data, except as required to retain for legitimate business or legal purposes).

9.2 By Us: We reserve the right to suspend or terminate your access to the Service, or delete your account, at our discretion for any reason, including if: (a) you have breached these Terms or the spirit of these Terms; (b) we suspect fraudulent, abusive, or illegal activity; (c) your continued use poses a security or legal risk to us or other users; or (d) we discontinue the Service. In most cases, we will attempt to notify you (e.g. via the email associated with your account or on next login attempt) and, where appropriate, may give you an opportunity to respond or correct the issue, but for serious violations we may suspend/terminate immediately without notice.

9.3 Effect of Termination: Upon termination by you or us, your right to use the Service will immediately cease. You will no longer have access to your account, your profile may be taken down, and any content you submitted may or may not remain available at our discretion (for example, your reviews might be removed, or we might retain them in anonymized form if they are useful to other users; personal profile info will be removed). Any licenses or rights granted to us in your content survive to the extent needed for us to carry out the above (e.g., if we retain a backup or an anonymized version of a review, the license remains to that extent). Sections of these Terms that by their nature should survive termination (such as intellectual property rights, disclaimers, limitation of liability, dispute resolution, and others) will survive. If your account was terminated for violation, you may not create a new account without our permission.

10. Disclaimers of Warranties
LYVV provides the Service to you on an “As Is” and “As Available” basis. This means that your use of the platform is at your own risk. To the fullest extent permitted by law, LYVV disclaims all warranties and representations of any kind, whether express, implied, or statutory, with respect to the Service. This includes, but is not limited to:

• Implied Warranties: We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Service will meet your requirements or expectations, or that it will achieve any intended results.

• Service Availability: We make no warranty that LYVV (or any content on it) will be uninterrupted, timely, secure, or free of errors, viruses, or other harmful components. While we strive to maintain a reliable service, outages or bugs may occur. Maintenance, updates, or other issues may limit or interfere with functionality.

• Accuracy of Information: The information on LYVV, including business listings, user reviews, scores, and recommendations, is largely user-generated or obtained from third-party sources. We do not warrant that any content (whether provided by us, users, or partners) is accurate, complete, or reliable. A restaurant's inclusion on LYVV doesn't mean we endorse it, and a user review is just one person's opinion. Use your best judgment when relying on any information obtained through the Service.

• External Content: If the Service includes links to external websites or content (for example, a restaurant's booking page or a partner's reservation system), those are provided for convenience. We have no control over and do not warrant or endorse any external sites or services. Your dealings with external sites are solely between you and that third party.

• No Professional Advice: Any information (like recommendations, tips, or responses) you obtain on LYVV is for general informational purposes only. For example, advice on which activities to try is not professional advice. Always exercise independent judgment. If you need professional services (like a travel agent, medical, legal, or any professional advice), you should seek a qualified professional. LYVV is not liable for actions you take based on information on the platform.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not fully apply to you. In such cases, our warranties will be limited to the minimum extent permitted by law.

11. Limitation of Liability

11.1 No Indirect Damages: To the maximum extent permitted by law, LYVV (and its parent company, affiliates, officers, directors, employees, agents, partners, and licensors) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to your access to or use of (or inability to use) the Service. This limitation applies to all claims, whether based in warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages, and even if a remedy set forth herein is found to have failed its essential purpose.

11.2 Cap on Liability: To the extent permitted by law, the total aggregate liability of LYVV and its affiliates for any claim arising out of or relating to these Terms or the Service, regardless of the form of the action, shall not exceed the greater of: (a) the total amount you have paid to LYVV for the specific paid service or feature in question in the last six (6) months (if any); or (b) USD $100 (or the equivalent in local currency). If the applicable law of your jurisdiction does not allow certain limitations (for example, in some places, liability cannot be limited for willful misconduct or for death or personal injury caused by negligence), then those specific limitations will not apply to you. However, in all cases, LYVV's liability will be limited to the fullest extent permitted by applicable law.

11.3 User Content and Conduct: You acknowledge that we are not responsible for the conduct of other users or the content they post. This means, among other things, that if you have a dispute with one or more users or suffer any harm arising from user content or actions, we (including our officers, directors, employees, etc.) will not be liable for any claims, demands, or damages (actual or consequential) of any kind and nature arising out of or in any way connected with such disputes.

11.4 Release: If you have a dispute with any third party (including any business or venue listed on LYVV or any other user), you release LYVV (and our affiliates and personnel) from all claims, demands, and damages of every kind and nature, known and unknown, arising out of or connected with such dispute.

We understand that certain consumer protection laws may not allow limitations on implied warranties or the exclusion/limitation of certain damages. In those cases, some of the above disclaimers and limitations may not apply to you. Nothing in these Terms is intended to exclude or limit any condition, warranty, right, or liability that may not be lawfully excluded or limited.

12. Indemnification
You agree to indemnify, defend, and hold harmless LYVV, its parent company, affiliates, and each of their respective officers, directors, employees, agents, and partners (collectively, the “Indemnified Parties”), from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees and costs) that arise out of or are related to: (a) your use or misuse of the Service; (b) your violation of these Terms or any policies referenced herein; (c) your infringement or violation of any third-party rights (including any intellectual property, privacy, publicity or other rights) through your content or conduct; or (d) any breach of your representations or warranties under these Terms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which case you agree to cooperate with our defense of that claim). You will not settle any claim that affects any Indemnified Party without our prior written approval.

13. Dispute Resolution and Arbitration
Please read this section carefully, as it affects your rights. It provides for resolving disputes through binding arbitration on an individual basis, waiving your right to a jury trial or to participate in class actions, to the fullest extent permitted by law.

13.1 Initial Resolution Efforts: Most concerns can be resolved quickly by contacting our support team at connect@lyvv.com. You agree to try to resolve any dispute, claim, or controversy arising out of or relating to your use of the Service or these Terms informally by contacting us first. We will likewise do our best to address your concern. If a dispute is not resolved within 30 days of submission to our support, either party may proceed to the arbitration steps below.

13.2 Agreement to Arbitrate: Except for the exceptions specified in Section 13.4 below, you and LYVV agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service or content (collectively, “Claims”) will be resolved through final and binding arbitration, rather than in court. “Arbitration” means a private dispute resolution process before a neutral arbitrator instead of a judge or jury. You and LYVV are each waiving the right to a trial by a jury or to participate in a class action for such Claims.

13.3 Arbitration Procedures: Any conflict or dispute arising out of this Terms of Use shall be settled by arbitration, by one arbitrator appointed in accordance with the Chamber of Conciliation and Arbitration in Lebanon. The Arbitration situs shall be in Beirut. Arbitration shall be in English and Lebanese law shall apply. The arbitral award shall be final and binding for both parties.

13.4 Class Action Waiver: You and LYVV agree that all Claims will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class or representative proceeding, nor to make an award to any person or entity not a party to the arbitration. If this class action waiver is found unenforceable, then the entirety of the agreement to arbitrate in this Section 13 may be void (in which case the dispute may proceed in court).

13.5 Fees: Each party will be responsible for its own attorneys' fees and other costs (like expert witness fees) in arbitration, unless the arbitrator awards such fees to the prevailing party under applicable law or the arbitration rules.

13.6 Severability: If any portion of this Arbitration section (other than the class action waiver) is found unenforceable, that portion shall be severed, and the rest shall be enforced. If the class action waiver is found unenforceable, Section 13 (arbitration) in its entirety shall be null and void, and the dispute must be brought in court.

13.7 Governing Law: These Terms and any dispute arising out of or related to them or the Service will be governed by the laws of Lebanon, without regard to its conflict of law principles. Notwithstanding the foregoing, if you are a consumer resident in the European Economic Area (EEA), United Kingdom, or another jurisdiction with consumer protection laws that require applying your home country's law, nothing in these Terms will deprive you of the protections of the mandatory provisions of the law of that jurisdiction. Similarly, nothing herein waives any of your rights or remedies as a consumer that cannot be limited by contract under the law of your jurisdiction (for example, certain EU product liability laws or statutory rights).

13.8 Jurisdiction for Non-Arbitrable Claims: In the event arbitration is not required (either due to an exception above or because you opted out or the agreement is deemed unenforceable), then you and LYVV agree that any judicial proceedings (including any appeal of an arbitration award or if a claim proceeds in court) will be brought in the competent courts of Beirut, Lebanon, unless otherwise required by applicable consumer law (e.g., certain jurisdictions might require that court proceedings occur in your country of residence). Both you and LYVV consent to venue and personal jurisdiction in such courts.

14. Miscellaneous

14.1 Entire Agreement: These Terms of Use (along with any incorporated documents like the Privacy Policy and any additional terms that apply to specific features, e.g., Promotional Terms once provided) constitute the entire agreement between you and LYVV regarding the Service. They supersede all prior agreements, communications, or proposals (whether oral, written, or electronic) between you and us with respect to the Service. Any additional user terms (for example, terms presented when enabling a new feature) are incorporated into these Terms by reference.

14.2 Changes to Terms: We may modify these Terms occasionally to reflect changes in our Service or for other operational, legal, or regulatory reasons. If we make material changes, we will notify users in advance by appropriate means, such as by prominent notice in the app, and/or by email if you have provided one. The notice will designate a reasonable advance notice period before the new Terms take effect (unless the changes are required by law to be effective sooner). If you continue to use LYVV after the new Terms take effect, you will be deemed to have accepted the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and, if applicable, delete your account.

14.3 No Waiver: Our failure to enforce any provision or exercise a right under these Terms is not a waiver of that provision or right. Any waiver must be in writing to be effective. If we do waive a default or breach on one occasion, that doesn't mean it is a waiver of any later default or breach.

14.4 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. We will try to replace any invalid or unenforceable provision with a valid and enforceable one that, to the extent possible, achieves the original objectives and intent of the provision.

14.5 Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempted transfer or assignment by you without consent is null and void. LYVV may assign or transfer these Terms or any rights or obligations hereunder to any affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, or by operation of law or otherwise, and you hereby consent to such assignment. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

14.6 Relationship of Parties: You and LYVV are independent contractors. These Terms (or use of the Service) do not create any agency, partnership, joint venture, or employment relationship between you and LYVV, and neither party has any authority to bind the other in any way.

14.7 Force Majeure: LYVV will not be liable for any delay or failure in performance of the Service (or any portion thereof) by any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil disturbances, strikes or labor disputes, pandemics, utility failures, outages of internet service providers, governmental action, or any other event of force majeure.

14.8 Notices: We may provide notices or communications to you by email (to the address associated with your account), through the Service (e.g., in-app notifications), or by posting on our website. You consent to receive electronic communications from us. You are responsible for ensuring we have your current email address. Official notices to us (such as legal notices) should be sent to our mailing address: LYVV Technologies SAL, Attn: Legal Department, Point A Offices Center, 1st Floor, Hotel Dieu Street, Achrafieh, Beirut, Lebanon. We may also designate an email for legal notices (connect@lyvv.com).

14.9 Language: These Terms may be provided in multiple languages for convenience. However, the English version of these Terms will control in case of any conflict or discrepancy between versions.

14.10 Contact Information: If you have any questions about these Terms or need to reach us for any reason, please contact our support team at connect@lyvv.com.

Thank you for reading these Terms. We hope you enjoy using LYVV to discover great experiences!