LYVV

PARTNERS PRIVACY POLICY

Last updated: 23 August 2026

1. About This Policy

LYVV Technologies sal ("LYVV", "we", "our", or "us") operates the LYVV Partners mobile application (the "App") — a business tool that lets restaurants, venues, and their staff ("Partners") manage reservations, bookings, walk-ins, waitlists, table and floor plans, guest relationships, deposits, and related operations.

This Privacy Policy explains what information we collect through the App, how we use and share it, and the choices and rights you have. It applies to Partners and their authorized staff who use the App, and to the personal information Partners handle about their guests through the App.

By using the App, you agree to this Policy. If you do not agree, please do not use the App.

Our role: For a Partner's own staff accounts, LYVV acts as the controller of that account information. For guest and customer information that a Partner enters or receives through the App to run its own reservations, the Partner is the controller of that information and LYVV acts as a service provider processing it on the Partner's behalf.

2. Information We Collect

Account and profile information: name, business or venue name, email address, phone number, role and permissions, and login credentials (passwords are stored only in hashed form, never in plain text).

Guest and reservation information (entered by, or provided to, Partners): guest name, phone number and/or email, party size, reservation date and time, table or seating assignment, special requests and notes, dietary or accessibility preferences and tags, attendance and no-show status, ratings and visit history, and deposit or spend amounts.

Payment and transaction information: where deposits or payments are taken, transactions are processed by a third-party payment processor. Card details are collected and handled by that processor; LYVV does not store full card numbers. We may retain limited transaction records (for example, amount, status, the last four digits of a card, and timestamps) to operate the reservation and settlement features.

Device and technical information: device model and operating system, app version, language, push notification token, IP address, log data, and diagnostic information.

Usage information: actions taken in the App (for example, confirming a booking, seating a table, or recording attendance) and general analytics used to operate and improve the service.

Communications: messages we send through the App and related channels (push notifications, email, SMS, and WhatsApp) to Partners and, on a Partner's behalf, to guests; and any correspondence you have with our support team.

3. How We Use Information

To provide, operate, and maintain the App and its features.
To create and manage Partner accounts, authenticate logins, and secure accounts, including managing sign-in across multiple devices.
To manage reservations, walk-ins, waitlists, floor plans, and guest records.
To send operational notifications and messages (push, email, SMS, and WhatsApp) to Partners and, on a Partner's behalf, to their guests — for example booking confirmations, reminders, and attendance follow-ups.
To process deposits and payments and to support settlement and reporting.
To provide customer support and respond to your requests.
To monitor, protect, and improve the security, reliability, and performance of the App and to prevent fraud or abuse.
To analyze usage and improve our products and services.
To comply with legal obligations and enforce our terms.

4. How We Share Information

We do not sell personal information. We share information only as described below:

Service providers: cloud hosting and infrastructure, push notification delivery (including the Apple Push Notification service, Google/Firebase, and Expo), messaging providers (SMS and WhatsApp), email delivery, mapping and location services, and payment processing. These providers process information on our behalf under contractual confidentiality and security obligations.
Within LYVV: among our group and personnel who need access to operate the service.
With the relevant Partner: guest and reservation information is shared with the Partner (venue) that the guest is dealing with.
Legal and safety: where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LYVV, our users, or others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

5. Third-Party Services

The App relies on third-party services to function, including cloud hosting (Amazon Web Services), payment processing, push notifications, messaging (SMS and WhatsApp), email delivery, and mapping or location providers. Their processing of information is governed by their own privacy policies, and we encourage you to review them.

6. International Data Transfers

We are based in Lebanon and use service providers that may store and process information on servers located in other countries. Where information is transferred across borders, we take steps to ensure it is handled in accordance with this Policy and applicable law.

7. Data Retention

We retain information for as long as needed to provide the App, operate the Partner's account, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is held. When information is no longer required, we delete or anonymize it.

When a Partner account is deleted, certain identifiers (such as a phone number and email address) may be retained for a limited period afterward to prevent abuse and enforce anti-fraud and cooldown rules, after which they are removed or anonymized.

8. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, hashed passwords, access controls, and session management. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Account Deletion

You can request deletion of your LYVV Partners account at any time:

In the app: open the Account tab and tap "Delete Account". This sends a deletion request to our team.
By email: contact us at discover@lyvv.com from your account email address.

Because a partner account is linked to your venue's reservations, contracts, billing, and guest records, we review each request and contact you to complete the deletion — this protects your business from losing records unintentionally. When we complete the deletion, we delete or anonymize your personal information, except where we are required to retain certain records to comply with legal, tax, accounting, or fraud-prevention obligations. Certain identifiers (such as a phone number and email address) may be retained for a limited period to enforce anti-fraud and cooldown rules, after which they are removed or anonymized.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Partner staff can update much of their account information directly in the App. To make a request, contact us at discover@lyvv.com.

Because Partners control the guest information they enter, guests who wish to exercise rights over their reservation data should contact the relevant Partner (venue) directly; we will assist Partners in responding to such requests.

Push notifications: you can disable push notifications at any time in your device settings.

11. Children's Privacy

The App is a business tool intended for use by Partners and their staff and is not directed to children. We do not knowingly collect personal information directly from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the App after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or requests regarding this Policy or your information, contact us at:

LYVV Technologies sal

Point A Offices Building Hotel Dieu Street, Achrafieh Beirut, Lebanon

Email: discover@lyvv.com