Business Terms & Conditions

Last Updated: September 18, 2026

1. Scope of these Terms
These Business Terms & Conditions govern the access granted by LYVV Technologies s.a.l. ("LYVV") to the LYVV Partner Center and to the LYVV partner applications, and the use the business (the "Partner") and its staff make of them. They are accepted when access is granted and they apply for as long as that access lasts. They are separate from, and additional to, the Special Conditions and the General Conditions signed for each service the Partner subscribes to; where a signed agreement says something different about a commercial term, that agreement prevails.

2. Access to the services subscribed to
The Partner Center gives the Partner access to the services it has subscribed to, and to those only. Where the Partner subscribes to a further service, access to it is opened in the same Partner Center under the agreement signed for it; where a service ends, its access is closed. LYVV may add, modify, replace or withdraw features, and may set limits of use for reasons of security, stability or law, without reducing the substance of what the Partner is paying for during a paid period.

3. Users of the Partner
The Partner creates the accounts of its staff, assigns their permissions and withdraws access from anyone who leaves or changes role. It is responsible for their acts and omissions, for the confidentiality of credentials, and for ensuring that they are trained for what they do in the Partner Center. Accounts are personal and are not shared.

4. Accuracy of what the Partner publishes
The Partner is responsible for everything it configures or publishes: its venues, its opening hours, its availability, its capacities, its prices, its menus, its offers, its photographs and its terms. It keeps them accurate and up to date and informs LYVV without delay of any change that affects users, such as a closure, a renovation, a change of name or a change of ownership. LYVV may withdraw content that is unlawful, misleading or harmful to the platform.

5. What the Partner owes the users
Users are told, in the LYVV Terms of Use, that they deal directly with the Partner. Accordingly the Partner: honors every booking and every order it has confirmed or accepted through LYVV; answers pending requests within the time configured for its venues; uses its best efforts to accommodate the requests a user makes when booking, such as an area, a dish, a time or an occasion, and tells the user promptly and courteously when a request cannot be met; treats users coming through LYVV no less favorably than its other customers, in particular as to prices, availability and waiting times; and does not impose a condition, supplement or minimum that was not published at the time of the booking or the purchase.

6. Cancellation and refund policy
The cancellation, modification, no-show and refund policy applicable to what the Partner sells through LYVV is the Partner’s own policy. The Partner defines it, publishes it before the user commits, keeps it lawful and fair, and applies it consistently. Refunds due to users under that policy, or because the Partner did not honor what it confirmed, are borne by the Partner. LYVV carries them out on the Partner’s instruction, or where it is required to do so by law or by a payment scheme, and recovers the amounts from the sums it holds or from later settlements. The Partner also bears the related charges, including payment-processing costs and the costs of a chargeback that succeeds, unless the dispute results from a failure of LYVV.

7. Amounts collected and settlement
Where a service involves a payment by a user, LYVV collects that payment in the name and on behalf of the Partner through its payment service provider, and holds it until it falls due for settlement. Settlement is made — and the subscription, the commission and any other amount due are deducted — in accordance with the Special Conditions and the General Conditions of the agreement signed for the service concerned, which state the payout cycle, the settlement terms and the means of payment. These Business Terms do not set commercial conditions for any service.

8. Fees
The subscription, the commission and any other amount payable by the Partner are those stated in the agreement signed for each service. Amounts unpaid when due may lead to the suspension of access, without prejudice to the sums remaining due.

9. Data of the users
The data of the users of the LYVV application belongs to LYVV. LYVV communicates to the Partner the information necessary to serve a given user, and the Partner may use it in its own customer relationship, including for marketing where the person concerned has given it the consent required by law, but shall not sell, rent or otherwise transfer it to a third party. Access to the records and the history of the users a venue has served is available through the service dedicated to it, under its own agreement. Each party processes personal data in accordance with Lebanese law, and in particular Law No. 81 of 10 October 2018, and informs the other without undue delay of any security incident affecting data exchanged between them.

10. Reviews and reputation
Users may publish reviews about the Partner’s venues. These express the opinion of their authors. LYVV removes reviews that breach its rules but is not required to remove a lawful review, however unfavorable. The Partner may reply publicly. It shall not offer any advantage in exchange for a review, nor publish or have published reviews about itself or about a competitor.

11. Compliance
The Partner operates its business independently and holds the licenses, permits, insurance and tax registrations required for its activity. It complies with the laws applicable to it, including those on hygiene, safety, advertising, consumer protection and the protection of personal data, and it answers alone towards users and authorities for the services it supplies at its venues.

12. Confidentiality and intellectual property
Each party keeps confidential the non-public information of the other. The LYVV platform, its software and its trademarks remain the property of LYVV; access gives the Partner a right to use them for the duration of its subscription and nothing more. The Partner may use the LYVV name and logo only to indicate its participation, in accordance with the brand guidelines communicated to it, and LYVV may cite the Partner as a client and display its name and logo.

13. Suspension and end of access
LYVV may suspend all or part of the access, after notice by email and, except in an emergency, a period of seven (7) days to remedy, where an amount remains unpaid, where the Partner is in material breach, where its conduct or its content exposes users or LYVV to a legal, safety or reputational risk, or where a security incident or fraud is suspected. Access ends when the agreements it relates to end. A suspension or an ending does not release the Partner from its obligations towards users who have already booked or purchased.

14. Liability
LYVV supplies a technology platform and is not a party to the contract between the Partner and a user. Neither party is liable for indirect or consequential loss. The liability of LYVV under these Business Terms is limited, for all events occurring within the same period of twelve (12) months, to the amounts invoiced to the Partner over that period, save in case of fraud, willful misconduct or personal injury. The Partner indemnifies LYVV against any claim of a user, of a third party or of an authority arising from its own activity or from its breach of these Business Terms.

15. Changes to these Terms
LYVV may amend these Business Terms to reflect a change in its services or in the applicable law. The Partner is informed at least thirty (30) days before an amendment takes effect. Continued use of the Partner Center after that date constitutes acceptance; where the amendment substantially and adversely affects the Partner, it may end its subscription under the terms of the agreement concerned.

16. Governing law and jurisdiction
These Business Terms are governed by Lebanese law. The parties shall attempt to resolve any dispute amicably within thirty (30) days of a written notice. Failing agreement, the Courts of Beirut shall have exclusive jurisdiction.