Business Terms & Conditions

Last Updated: October 24, 2026

1. Scope of these Terms
These Business Terms & Conditions govern the access granted by LYVV Technologies s.a.l. ("LYVV") to the LYVV Partner Center and to the LYVV partner applications, and the use that you, the business (the "Partner"), and your staff make of them. They are accepted when access is granted and they apply for as long as that access lasts. They are separate from, and additional to, the Special Conditions and the General Conditions signed for each service you subscribe to; where a signed agreement says something different about a commercial term, that agreement prevails.

2. Access to the services subscribed to
The Partner Center gives you access to the services you have subscribed to, and to those only. Where you subscribe to a further service, access to it is opened in the same Partner Center under the agreement signed for it; where a service ends, its access is closed. LYVV may add, modify, replace or withdraw features, and may set limits of use for reasons of security, stability or law, without reducing the substance of what you are paying for during a paid period.

3. Your staff
You create the accounts of your staff, assign their permissions and withdraw access from anyone who leaves or changes role. You are responsible for their acts and omissions, for the confidentiality of credentials, and for ensuring that they are trained for what they do in the Partner Center. Accounts are personal and are not shared.

4. Accuracy of what you publish
You are responsible for everything you configure or publish: your venues, your opening hours, your availability, your capacities, your prices, your menus, your offers, your photographs and your terms. You keep them accurate and up to date and inform LYVV without delay of any change that affects users, such as a closure, a renovation, a change of name or a change of ownership. LYVV may withdraw content that is unlawful, misleading or harmful to the platform.

5. What you owe the users
Users are told, in the LYVV Terms of Use, that they deal directly with you. Accordingly, you: honor every booking, order, voucher, ticket or membership you have confirmed or sold through LYVV; answer pending requests within the time configured for your venues; use your best efforts to accommodate the requests a user makes when booking, such as an area, a dish, a time or an occasion, and tell the user promptly and courteously when a request cannot be met; treat users coming through LYVV no less favorably than your other customers, in particular as to prices, availability and waiting times; and do not impose a condition, supplement or minimum that was not published at the time of the booking or the purchase.

6. Cancellation and refund policy
The cancellation, modification, no-show and refund policy applicable to what you sell through LYVV is your own policy. You define it, publish it before the user commits, keep it lawful and fair, and apply it consistently. Refunds due to users under that policy, or because you did not honor what you confirmed, are borne by you. LYVV carries them out on your instruction, or where it is required to do so by law or by a payment scheme, and recovers the amounts from the sums it holds or from later settlements. You also bear the related charges, including payment-processing costs and the costs of a chargeback that succeeds, unless the dispute results from a failure of LYVV.

7. Amounts collected and settlement
Where a service involves a payment by a user, LYVV collects that payment in your name and on your behalf through its payment service provider, and holds it until it falls due for settlement. Settlement is made — and the subscription, the commission and any other amount due are deducted — in accordance with the Special Conditions and the General Conditions of the agreement signed for the service concerned, which state the payout cycle, the settlement terms and the means of payment. These Business Terms do not set commercial conditions for any service.

8. Fees
The subscription, the commission and any other amount payable by you are those stated in the agreement signed for each service. Amounts unpaid when due may lead to the suspension of access, without prejudice to the sums remaining due.

9. Data of the users
The data of the users of the LYVV application belongs to LYVV. LYVV communicates to you the information necessary to serve a given user, and you may use it in your own customer relationship, including for marketing where the person concerned has given you the consent required by law, but you must not sell, rent or otherwise transfer it to a third party. Access to the records and the history of the users a venue has served is available through the service dedicated to it, under its own agreement. Each party processes personal data in accordance with Lebanese law, and in particular Law No. 81 of 10 October 2018, and informs the other without undue delay of any security incident affecting data exchanged between them.

10. Reviews and reputation
Users may publish reviews about your venues. These express the opinion of their authors. LYVV removes reviews that breach its rules but is not required to remove a lawful review, however unfavorable. You may reply publicly. You must not offer any advantage in exchange for a review, nor publish or have published reviews about your own business or about a competitor.

Some users choose to publish their review anonymously. Your team can see who posted it, so that you can look into the guest’s experience. You are asked to keep that person’s identity confidential, to use it only to follow up on the visit, and to act in good faith. If you have a concern about any review, you can raise it with LYVV, which will review it and work with both sides to resolve it fairly.

11. Compliance
You operate your business independently and hold the licenses, permits, insurance and tax registrations required for your activity. You comply with the laws applicable to you, including those on hygiene, safety, advertising, consumer protection and the protection of personal data, and you answer alone towards users and authorities for the services you supply at your venues.

12. Confidentiality and intellectual property
Each party keeps confidential the non-public information of the other. The LYVV platform, its software and its trademarks remain the property of LYVV; access gives you a right to use them for the duration of your subscription and nothing more. You may use the LYVV name and logo only to indicate your participation, in accordance with the brand guidelines communicated to you, and LYVV may cite you as a client and display your name and logo.

13. Suspension and end of access
LYVV may suspend all or part of your access, after notice by email and, except in an emergency, a period of seven (7) days to remedy, where an amount remains unpaid, where you are in material breach, where your conduct or your content exposes users or LYVV to a legal, safety or reputational risk, or where a security incident or fraud is suspected. Access ends when the agreements it relates to end. A suspension or an ending does not release you from your obligations towards users who have already booked, purchased or subscribed.

14. Liability
LYVV supplies a technology platform and is not a party to the contract between you and a user. Neither party is liable for indirect or consequential loss. The liability of LYVV under these Business Terms is limited, for all events occurring within the same period of twelve (12) months, to the amounts invoiced to you over that period, save in case of fraud, willful misconduct or personal injury. You indemnify LYVV against any claim of a user, of a third party or of an authority arising from your own activity or from your breach of these Business Terms.

15. Changes to these Terms
LYVV may amend these Business Terms to reflect a change in its services or in the applicable law. LYVV informs you at least thirty (30) days before an amendment takes effect. Continued use of the Partner Center after that date constitutes acceptance; where the amendment substantially and adversely affects you, you may end your subscription under the terms of the agreement concerned.

16. Governing law and jurisdiction
These Business Terms are governed by Lebanese law. The parties shall attempt to resolve any dispute amicably within thirty (30) days of a written notice. Failing agreement, the Courts of Beirut shall have exclusive jurisdiction.